CCCS prefers complaints to be made in writing, giving as much factual information as possible, to enable an initial assessment of the complaint to be carried out as quickly as possible. For this reason, you are encouraged to file your complaint using the form in our website. However, complaints can also be lodged through the CCCS hotline number: 1800-3258282 (airtime charges apply for mobile calls to 1800 service lines) and through our email address cccs_feedback@cccs.gov.sg. If you do not have access to email, you can fax it to us at 62246929 or send it by post to us at:
Competition and Consumer Commission of Singapore
45 Maxwell Road #09-01,
The URA Centre,
Singapore 069118
(Please mark 'COMPLAINT' clearly on the top left hand corner of the envelope so that we may speed up the processing of your complaint.)
Thank you for contacting CCCS. We are committed to serving you to the best of our abilities and seek your understanding, patience and respect to create a positive service experience. Please note that our officers may stop responding or take other appropriate action if they encounter unreasonable or abusive language/behaviour.